Lowongan Kerja XL

Lowongan Kerja XL – PT XL Axiata Tbk. (‘XL’) was established on 8 October 1989, under the name PT Grahametropolitan Lestari. Its main business was in trading and general services. Six years later, XL took an important step by setting up a partnership with Rajawali Group -a shareholder of PT Grahametropolitan Lestari – and three foreign investors (NYNEX, AIF and Mitsui). Its name was changed to PT Excelcomindo Pratama, with the provisioning of basic telephony services as its core business.
XL commenced commercial operations in 1996, primarily covering Jakarta, Bandung and Surabaya areas. This made XL the first private company in Indonesia to provide cellular mobile telephony services.

Lowongan Kerja XL

PT XL Axiata Tbk invites the best professional to join as:

Manager – CS Operations Performance & Quality Assurance

Responsibilities:

Responsible to develop, coordinate in providing performance reporting & quality assurance analysis for XLC Nationwide, Contact Center 817, Corporate & Premium Service, Outbound Team, Customer Experience Helpdesk and Activation Team on customer experience handling, complaint & inquiry, and KPI performance for all units to ensure service performance of CS
Manage customer service consolidation report & analysis activities to control in producing timely customer service operation reports through gathering and processing all internal & external information sources for performance monitoring
Establish, Monitor , Update and Maintain centralize database management related to customer service operation to lead develop and maintain comprehensive database integration which centralized all of customer service operation performance and customer interaction management
Coordinate with VADS to lead finding factual situation, condition, and performance of Call Center from Call Observation and Repeat Call Validation
Manage comprehensive data analysis, identification and development of key strategic enhancement to develop valuable and reliable information for Customer Service Operation and XL Management.
Define Measurement and target standardization for all units in CS to decide standardization on measurement and target for all units in customer service
Develop team with advance in customer handling knowledge, data analysis and presentation and extend knowledge in network aspect including MDS service. It will be helpful to analyze complaint from different perspective beside customer perspective to support team member.

Requirements:

Bachelor Degree in all discipline preferably in IT or Telecommunication or experience in CS operational support in managerial level from service industry minimum 5 years
Broaden and depth understanding of Customer Service area
Ability to perform data analysis using CAATS methods (Computer Assisted Auditing Techniques)
Good knowledge of Project Management
Have an technical expertise related IT, Billing, and CS system

Engineer Data Center Non Billing

Requirements:

Bachelor Degree from Telecommunication, Electro and Computer Engineering discipline with experience related IT Application
Have understanding related Operating Systems (Sun Solaris, Unix, Windows, Linux)
Have understanding related Database System (Oracle, MySQL, SQL Server, Teradata)
Good knowledge of Monitoring & Management System Applications (SOA, SOA SPM, SOA Hawk, I3, Foglight)
High attention to detail
Ability to work on team with shifting schedule
Fresh graduate are welcome to apply

Specialist – System Architect

Requirements:

Bachelor Degree from IT or Telecommunication background with 5 years experience in IP Network and Pocket Core
Broaden and depth understanding of pocket core dimensioning and GPRS modeling, TCP/IP and 3G/LTE architecture
Good analytical thinking
Good understanding of Project Management

Analyst – Core Enterprise

Requirements:

Bachelor Degree from IT or Telecommunication background with 3 years experience in IT data networking & telecommunication area
Good understanding of operational or development of IT Data Networking and other CORE Enterprise, LAN/WAN and TCP/IP internetworking technologies, MPLS & IP routing protocols, IPv6 technologies and network security systems
Good analytical thinking
Good understanding of Project Management

Specialist – Core Application

Requirements:

Bachelor Degree from IT or Telecommunication background with 5 years experience in IT data networking & telecommunication area
Broaden and depth understanding of operational or development of internet application, LAN/WAN and TCP/IP internetworking technologies, MPLS & IP routing protocols, IPv6 technologies and network security systems
Good analytical thinking
Good understanding of Project Management

Engineer – IT Enterprise System

Requirements:

Bachelor Degree from IT or background with 1-2 years experience in IT related area
Good knowledge of Enterprise System Infrastructure, LAN & WAN technologies, and IT application development
Good analytical thinking and high attention to detail
Customer oriented

Sr Engineer – IT Internal Performance Management System

Requirements:

Bachelor Degree from IT or background with 3 years experience in IT related area
Good knowledge of Networking, Security, Programming & Computer Server
Good analytical thinking and high attention to detail
Ability to gather and interpret data

Manager - IT Service Delivery

Requirements:

Bachelor Degree from IT or Telecommunication background with 5-7 years experience in IT related area
Broaden and depth understanding of Billing, Database, Middleware & Hardware, and IT system, preferably related infrastructure library & governance process
Strong analytical thinking and high attention to detail
Strong communication skill, with ability to negotiate/persuade people
Familiarity with SAP system and also SLA based contract
Good knowledge of Project Management

For further detail information about job responsibilities and to apply online in each positions, please refer official source from Jobstreet on link below. Only short-listed candidates will be notified.

Official Source